All you need to know

Shipping & Delivery

All of our products (big and small) can be shipped Australia wide. Whether you are across the other side of the country, or only a couple hours from our shop, you can get your hands on any Bull Proof products!

Before selecting shipping at check out, make sure to read through the details and necessary information we have provided below.

International Shipping Notice : At this stage we don't offer international shipping, but are always keen to hear from other customers that would like us to introduce this.

 

 NOTICE : ALL LARGE ITEMS (E.G ROOFTOPS) WILL BE DELIVERED TO YOUR NEAREST DEPOT UNLESS REQUESTED OTHERWISE (you will need a custom quote from us).

Business deliveries welcome, please see bottom of page for more information.

 


Information

How much does shipping cost?

Shipping cost varies on product size and is often automatically calculated at checkout. However, sometimes we don't have a fixed rate available for the area you have selected. This means it may show "delivery unavailable" when you put in your address, if this is the case, send us an email with the product/s you are wanting to purchase and delivery location so we can get you a personalised quote.

If our automatic shipping prices seem unusually high or out of budget, reach out to us and we will do a custom re-quote to try and achieve the best price possible.
What companies do you use / can I request my own?

Small to Medium Packages : AusPost or Sendle.

Large Packages (e.g Rooftop Tent) : We use a range of carriers depending on your location. We will update you on the carrier details and tracking once you item in booked in for collection from us.

If you want us to use a specific transport company, please get in touch prior to purchase. We will quote accordingly or allow you to book your own freight following a chat with one of our team. Any transport bookings made without our knowledge will not be accepted and you will be responsible to pay any missed pickup charges.
Can I track my delivery?

Yes, absolutely! All packages receive a unique tracking number and/or tracking link - for free. This will be emailed to you on the same day your item is booked in for collection from us.

For small/medium size items, you can head to the AusPost or Sendle dashboard for parcel delivery updates. In your delivery status email you can find which carrier was used to send your order.

Larger items will also receive a tracking link and carrier details. Please note that larger items require a freight company to deliver. Due to the style of transport, sometimes their tracking links can take a little longer to update. If there is no update on your item after the ETA, please get in contact with us asap so we can chase it up for you.
What happens if my item is lost or stolen?

Unfortunately in rare cases this can happen! In the off chance it does, these are the steps we follow to make sure your goods land into the right hands ...

(Make sure you let us know so we can follow it up first!)

  1. We will personally contact the courier / freight company and get them to proceed with an investigation into your delivery.
  2. If they are at fault, we will re-ship your order and proceed with reimbursement from them for the lost items. However, in some cases, the item can reappear in the system and be re-delivered!
  3. If the item has been delivered to the correct address, yet you still didn’t receive it - this is considered as stolen. In this case, we will re-ship the items to you! A refund can’t be issued in this scenario.

Delivery of Large items (rooftop tent, awning etc) :

Due to the size of these items, they are unable to be sent via our usual carriers and instead, require a freight company to transport your goods safely. Please note, the automatic delivery charge at checkout is based on delivery to your nearest depot. If you wish to know this prior to purchase, please call / email us and we can find out the depot information for you.

Once confirming and paying for the freight charge, you will be sent all the necessary information to prepare you for the delivery. Just in case you want some ‘prior to purchase’ knowledge regarding delivery of these larger items, here is a few pointers from us ;


DEPOT Delivery :
  1. After purchase, we will contact you to confirm your delivery booking. In this email you will be provided the following information : pickup day/time, transport company, depot details, tracking link and the ETA.
  2. Once dispatched, you can use the tracking link provided to stay up to date with the delivery and ETA.
  3. When you order reaches the depot, you will be contacted by them (either call or email) to notify you its availability for collection. You can then arrange a suitable time to collect from the depot.

Please note that each depot may operate differently. They will instruct you on there opening hours and any necessary pickup details. Again, if you have any troubles, please get in contact with us asap.

 

BUSINESS Delivery :

* All quotes provided for business deliveries are based on the availability of unloading facilities (e.g forklift) at the receiving end. If you require a tail gate loader, please reach out to us for a custom quote as this will be an additional charge. *

  1. The truck will park where is most convenient for them
  2. You will be responsible for unloading the item (unless a tail gate loader has been arranged).
  3. Delivery will occur with in the freight companies hours (you will be notified of this as soon as delivery is organised)

 

HOME Delivery (Upon Request) :
  1. Curb-side delivery ONLY! This means that the truck will park where most convenient for them on the driveway. It will be your responsibility to move from there.
  2. You must notify us prior to organising delivery if you have unloading facilities or not (e.g forklift). If not a tail gate must be arranged to deliver your item.
  3. Someone must be present for delivery to sign off

 

Some additional tips to be aware of :

  • Notes can be put on the delivery request, but are not always possible
  • Tracking can be provided but isn’t always as accurate as regular postage. Freight companies often give an ETA but not exact time.
  • If you suspect your item has been lost, stolen or missed for delivery, please contact us ASAP so we can chase this up with the freight company.
  • We recommend clearing out a suitable area for where you would like the item to go, ready for when it is delivered. This will relieve the stress when the product arrives!
  • We highly suggest having a mate or suitable equipment available to assist you when moving the heavier items.

 

IMPORTANT :

If re-delivery is required due to lack of someone available to receive item, unsuitable delivery location or other, it will be at the consumers expense!