Absolutely you can! To change or cancel your order before shipping, please contact us immediately to arrange this. If your product has already been shipped, you will need to wait until the product arrives before following our returns process (check out our returns policy page).

You can either call or email us to request your changes or notify us of your product return.

Products that have become out of stock, may have a "pre-order' button shown on the product page. By pre-ordering a product, you will purchase the product as normal, but you will not receive it until the product has been re-stocked.

Please note that each product's re-stock date will be listed in the description on the product page. Customers will be notified when the product has been re-stocked and when it has been shipped out with tracking details.

If a product has become out of stock there will often be a pre-order button (explained above) and a re-stock date. You can refer to the product page for the date, or you can select the "Notify me when back in-stock" button for live updates.

Alternatively, if you have subscribed to our email list, you will automatically be updated on any re-stocks, new product arrivals and subscriber only specials.

Yes, absolutely! If you prefer to pay cash for an item, you can arrange a time to call in and pay / collect your items, or give us a call and we can take payment over the phone.

Alternatively, you can request an invoice be sent directly to your email.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

At this stage we do not ship overseas. However, we would love to hear from anyone who wants us to introduce it!

With every order that has delivery selected, you will receive an email notifying you that your order has been dispatched with the tracking number. Depending on the carrier, you will be able to click the tracking number and track your parcel along its journey.

Missing your order from us? We totally get the frustration. Despite this being a rare occurrence, accidents can happen.

If you believe your parcel has gone missing in transit or is taking significantly longer than the expected time frame, please contact us immediately.

We will contact the carrier to investigate. If your parcel has been marked missing we will send a new package asap.

Depending on the carrier transporting your goods, this will determine when your order arrives. Typically for an Aus-Post or Sendle package, they will take between 3-5 business day.

As we are approaching the end of the year, postage delivery times can become prolonged with the increase in demand. Fortunately, you will have access to the tracking details to get live updates and ETA's.

For larger items such as a Rooftop Tent, the delivery time will be solely based on your location and the transport company. We will provide you delivery costs and ETA's at checkout or via email. You will also receive a tracking number once your order has been dispatched.

The item size and location will determine your shipping carrier.

For small items (parcels) we use either Sendle or Aus Post.

For large bulky items (Rooftop, Awning), we use a range of transport companies based on your location. If you wish to know who would be used to transport to you, please reach out so we can provide a quote and more details. Please note that large transport companies often supply tracking details, but can be a little slower at updating compared to small couriers.

Absolutely we can! Please contact us for a personalised quote and allow 24hrs for a response (we are usually very quick!)