Refund policy

What is the Return Policy ?

At Bull Proof we want to ensure all our customers are left satisfied with their purchasing experience, that’s why we have a guaranteed 30 day returns policy! To be eligible for a return/refund, please make sure that your product meets the following criteria prior to being returned :

  • The product is returned within the 30 Day period
  • The product is returned in its original condition (as received) with all parts included
  • The product is unused and in its original packaging
  • A copy of the proof of purchase is provided
  • You have notified staff that the product is being returned and the reasons for. A staff member must approve of the return prior to it being sent (we may require photos of the item).

* Please ensure that your contact details are provided so that a staff member can contact you when the item is received.*


Reasons for returning an item :

  • Incorrect item
  • Incorrect sizing
  • Defective Product / Manufacturer Defects

* Please note that sale items can NOT be refunded.*

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Refund Information

Once your item has been returned and inspected, we will send an email to notify you that it was received and either approved or rejected for a refund.

Providing that your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method. Please allow 24-48 hours for your refund to be processed. If it seems to be taking longer, please notify us as soon as possible.

Please note : Shipping, delivery and installation costs will not be refunded. It is strictly limited to the product value.


What else you should know about Refunds & Returns :

Please be aware of the following …

  • You are responsible for paying your own shipping costs to return the item (unless stated otherwise by one of our staff).
  • If you are shipping an item over $50, we recommend using a trackable shipping service or purchasing shipping insurance.
  • If your item is lost or damaged in transit, this is at your own responsibility

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The Process of Returning an Item

  1. Send an email with all necessary details to sales@bullproof.com.au
  2. Wait for an email back either approving or rejecting your return request
  3. Once approved, package up your item, ensuring that it remains in its original condition
  4. Drop it off at your local post office or with your chosen shipping company
  5. Once we receive your item, we will notify you and proceed with the return or refund.

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Please get in touch with us if you are unsure about any of the information provided above: sales@bullproof.com.au